Thank you for shopping with Thai Kilavi Industries.
If you are not entirely satisfied with your purchase, we’re here to help. Please review our policy regarding returns and refunds below. These terms apply to all purchases made through our website.
Interpretation and Definitions
- Interpretation
Words with capitalized initials have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural form. - Definitions
- Company: Refers to Thai Kilavi Industries (also referred to as “We”, “Us”, or “Our”).
- Goods: The items offered for sale on our website.
- Orders: A request by You to purchase Goods from Us.
- Service: Refers to our website and related services.
- Website: Refers to www.thaikilavi.lk
- You: The individual or entity accessing or using the Service.
Order Cancellation Rights
You may cancel your order within 14 days of receiving the Goods, without providing a reason.
To cancel your order, contact us through any of the following methods:
- Email: [email protected]
- Phone: +94 75 757 7636
- Website: www.thaikilavi.lk/contact-us
Once we receive the returned Goods, we will reimburse you within 14 days using your original method of payment. No additional fees will be charged for the refund.
Conditions for Returns
To be eligible for a return:
- The item must have been purchased within the last 14 days.
- The item must be in its original packaging.
Returns will not be accepted for:
- Goods made to your specifications or clearly personalized.
- Goods that deteriorate rapidly or are past their expiry date.
- Unsealed items that cannot be returned for hygiene or health reasons.
Returning Goods
Customers are responsible for the cost and risk of returning items. Please return the product to:
Thai Kilavi Industries
No. 26, Hudsan Road, Vaddakachchi, Kilinochchi, Sri Lanka.
We recommend using a trackable and insured shipping service. We are not responsible for items lost or damaged during the return process. Refunds will only be issued after the returned Goods are received or valid proof of return is provided.
Need Help?
If you have any questions about our Returns and Refunds Policy, feel free to reach out:
- Email: [email protected]
- Contact Page: www.thaikilavi.lk/contact-us
